How to Remove Content or Personal Information From Better Business Bureau

The BBB generally keeps business profiles, complaints, and reviews online. Businesses can respond, resolve complaints, and ask the local BBB to correct inaccurate information or remove reviews that break BBB rules.

Open Better Business Bureau help

Have us handle it

Quick facts

Help pagebbb.org (your local BBB)
CostFree
VerificationAccount login or report form
Account neededOnly to delete your own content
Processing timeUsually reviewed within days
Last reviewedOctober 2026

Step by step

How to get content removed from Better Business Bureau

Claim your profileContact your local BBB to verify you represent the business and update profile details.
Respond to complaintsRespond through the BBB process; resolved complaints show their outcome.
Dispute policy violationsAsk the BBB to review reviews that are fake, abusive, or from non-customers.
Correct personal informationAsk the BBB to remove a home address or personal phone number from the profile.
Keep recordsSave all correspondence with the BBB.

What Better Business Bureau shows about you

Business profiles and ratings
Complaints and customer reviews

After you opt out

Search your name on the site and in Google to confirm the change.
If Google still shows an old Better Business Bureau page, use Google’s Refresh Outdated Content tool.
Keep screenshots and confirmation emails in case you need to follow up.
Re-check periodically, since data can be re-added from other sources.

FAQ

Better Business Bureau opt-out FAQ

Can I get information removed from the BBB without an account?

Often, yes. the BBB accepts privacy, copyright, and abuse reports through its help or contact pages.

Will the BBB remove accurate information about me?

It depends on the site’s policies and the law. Private personal details are more likely to be removed than accurate public or professional information.