Estimated reading time: 6 minutes
AT&T is one of the largest telecommunications companies in the United States, providing wireless, internet, home phone, and entertainment services. Because of its massive customer base, AT&T relies heavily on promotional mailings, email campaigns, phone outreach, and data-sharing arrangements with affiliates and marketing partners.
While some customers appreciate new-plan notifications or upgrade offers, many find the consistent flow of AT&T marketing overwhelming. Even non-customers frequently receive mailers, postcards, and pre-approved offers they never asked for.
This raises an important question:
How do you actually stop AT&T mailings, calls, and all the tracking and data-sharing behind them?
This guide covers every available opt-out method, how AT&T uses your personal information, and how to protect your broader online privacy beyond AT&T’s ecosystem.
Why You Receive AT&T Mailings and Marketing Messages
Before exploring the opt-out process, it helps to understand why AT&T sends these communications.
1. Service-Related Marketing
AT&T promotes:
- Wireless upgrades
- Home internet plans
- Device financing offers
- AT&T Fiber availability
- Accessory sales
- New customer discounts
These mailers often come from:
- AT&T corporate
- Authorized retailers
- AT&T Mobility divisions
2. Data-Sharing with Affiliates
AT&T shares customer information with:
- AT&T family companies
- Advertising partners
- Third-party analytics providers
- Marketing agencies
This allows repeated targeting even if you ignored previous offers.
3. Credit-Based Pre-Approved Offers
AT&T sometimes partners with credit bureaus to send:
- Pre-approved device financing
- Upgrade eligibility notices
- Bill-pay incentives
These mailings occur even when you are not a current AT&T customer.
4. Public and Purchased Marketing Lists
AT&T frequently buys:
- Change-of-address lists
- New mover lists
- Demographic mailing lists
This is why people often receive AT&T mail at new homes or before service is even installed.
How AT&T Uses Your Personal Information
AT&T collects a significant amount of personal data, including:
- Name and home address
- Phone numbers and email addresses
- Billing information
- Browsing activity (depending on services used)
- Location data from wireless devices
- Device identifiers
- Public records information
AT&T may use or share this data with affiliates and external vendors for:
- Marketing outreach
- Personalized offers
- Targeted mail
- Service recommendations
- Credit-related pre-approved offers
Because of the size of AT&T’s advertising network, opting out requires using multiple tools and settings.
How to Stop AT&T Mailings (Postal Mail)
This section explains how to remove your physical address from AT&T’s marketing list.
Step 1: Use AT&T’s Official Mail Opt-Out Form
AT&T offers a dedicated privacy tool that allows you to stop postal mailings.
How to Opt Out of AT&T Postal Mail:
- Visit the AT&T Consumer Privacy Choices page:
👉 https://att.com/privacy/choices - Scroll to the section titled “Marketing Preferences.”
- Choose “Postal Mail” as the opt-out option.
- Enter your:
- Name
- Address
- AT&T account number (optional, but speeds up the process)
- Submit your request.
Processing may take up to 45 days, depending on marketing cycles.
How to Stop AT&T Marketing Calls
AT&T uses both automated and live-agent calls to promote service upgrades and new offers.
Step 1: Add Your Number to AT&T’s Internal Do Not Call List
This prevents AT&T (and its authorized agents) from calling you.
Steps:
- Call 1-800-288-2020 (AT&T Customer Service).
- Ask: “Please add my number to AT&T’s internal do-not-call list.”
- Provide your phone number(s).
- Record the date of the request.
Step 2: Register Your Number with the National Do Not Call Registry
This reduces calls from AT&T-affiliated partners.
Register official numbers here:
👉 https://www.donotcall.gov/
How to Stop AT&T Emails
If AT&T keeps sending promotional messages:
Step 1: Use AT&T Email Preferences
- Open an AT&T promotional email.
- Scroll to the bottom.
- Click “Manage Preferences” or “Unsubscribe.”
- Choose which categories of email to stop.
Step 2: Adjust Marketing Settings in Your AT&T Account
- Log in at https://www.att.com/my
- Navigate:
Profile → Communication Preferences → Marketing Preferences - Turn off promotional email options.
How to Stop AT&T Text Messages
AT&T sometimes sends SMS advertising.
To disable promotional texts:
- Reply STOP to the message.
- If the sender is short-code based (e.g., 11112000), reply “STOP ALL.”
- Block the sender in your device settings.
How to Stop AT&T Data Sharing
AT&T shares user data for advertising unless you opt out.
Opt Out of AT&T “Relevant Advertising”
This stops AT&T from tracking browsing activity for targeted ads.
Steps:
- Visit AT&T’s privacy preferences page:
👉 https://att.com/privacy/choices - In Relevant Advertising, disable:
- Interest-based ads
- Audience measurement programs
How to Stop AT&T Sharing Your Data with Affiliates
AT&T legally allows you to block data sharing between related companies.
Navigate to:
AT&T Privacy Choices → Data Sharing → Opt Out
This prevents:
- Shared marketing lists
- Family-company promotions
- Cross-brand advertising based on your account data
How to Stop Pre-Approved AT&T Credit Offers
AT&T partners with major credit bureaus.
To stop prescreened offers:
Visit:
👉 https://www.optoutprescreen.com
This opt-out is managed by the credit bureaus (Equifax, Experian, Innovis, and TransUnion).
Choose:
- 5-year opt-out (one-time form)
- Permanent opt-out (requires mailed form)
How to Stop AT&T Mailings for Someone Else
If you’re receiving AT&T marketing for:
- A previous resident
- A deceased relative
- Someone who moved
- A former tenant
Use these steps.
1. Write “Return to Sender – Not at This Address”
Do not open the mail.
2. Submit a Deceased Do Not Contact Request
If applicable:
👉 https://www.dmachoice.org
How Long Does It Take to Stop AT&T Mailings?
Expect a 30–45 day window for most direct mail changes.
Marketing emails and calls usually update within 10 days.
Does AT&T Sell Your Information?
While AT&T states it does not sell personal information in the traditional sense, it does share information for:
- Affiliate advertising
- Cross-brand marketing
- Audience measurement
- Behavioral analytics
These practices function similarly to data selling, which is why opting out is crucial.
For reference, AT&T’s Privacy Policy is available at:
👉 https://about.att.com/sites/privacy_policy/
Advanced Privacy Protections Beyond AT&T
Stopping AT&T marketing is only a small part of your privacy journey.
Your personal information may still appear on:
- Data broker sites
- People search websites
- Public records databases
- Marketing list providers
- Telemarketing skip-trace tools
This is where Remove Online Information becomes invaluable.
How Remove Online Information Helps You Go Beyond AT&T Opt-Outs
AT&T is just one source of ongoing exposure. Your name, address, phone number, and household details likely appear on hundreds of data broker platforms.
Remove Online Information provides:
✔ Complete data broker removal
✔ Suppression of personal information online
✔ Ongoing monitoring
✔ Opt-out support for telecom providers, mailing lists, and more
✔ Manual removals for harder-to-delete sites
If you want complete privacy—not just less AT&T mail—professional removal is the most efficient solution.
👉 Start here: https://removeonlineinformation.com
FAQ: Stopping AT&T Mailings & Marketing
AT&T purchases third-party marketing lists and sends promotions to non-customers in targeted areas.
Most preferences stay active indefinitely, but browsing-based advertising may reset if cookies are cleared.
No. Opting out only affects marketing—your service remains unchanged.
Use the AT&T privacy choices page and request removal from marketing lists.
Several states—including California—provide additional opt-out protections under laws like the CCPA.
Marketing cycles are often prepared 30–60 days in advance, so you may receive mail during the processing window.
MLA Citations
AT&T. Privacy Choices. AT&T, 2024, https://att.com/privacy/choices.
AT&T. Privacy Policy. 2024, https://about.att.com/sites/privacy_policy/.
Federal Trade Commission. National Do Not Call Registry. 2024, https://www.donotcall.gov.
OptOutPrescreen.com. Prescreened Offer Opt-Out. 2024, https://www.optoutprescreen.com.
DMAChoice. Mail Preference Service. Association of National Advertisers, 2024, https://www.dmachoice.org.
California Office of the Attorney General. California Consumer Privacy Act (CCPA). 2024, https://oag.ca.gov/privacy/ccpa.